Learning & Performance team helps ensure success of Epic® rollout
A nationally recognized pediatric hospital implemented Epic® Electronic Medical Records (EMR) system. The implementation replaced a variety of internal applications and affected virtually every aspect of the hospital’s operation. The implementation created a need for end-user training for thousands of nurses, providers, technicians, and clerical personnel. The hospital engaged Hudson to assist in developing and delivering training for the first phase of EMR implementation at its inpatient facility and twenty four outpatient clinics.
The hospital had an internal training staff consisting of trainers drawn from the different clinical and clerical areas within the hospital. These trainers were subject matter experts in their various fields, but they lacked experience in instructional design and development processes. The client needed Hudson to organize the thousands of individual tasks that made up the project, apply a disciplined methodology to the training development process, coach the incumbent trainers in instructional design, and quality assure the course designs and training materials.
Hudson provided four (4) instructional designers, two (2) Web Based Training (WBT) developers, and a part-time project manager.
Hudson partnered with the client to:
- Organize and monitor the training development process.
- Design, develop, and deliver a train-the-trainer program.
- Design and develop a blended learning solution of 81 training courses consisting of 51 instructor-led classes, 8 seminars, and 22 WBT programs. Training for the initial phase of EMR implementation
covered the following areas within the hospital:
- Emergency department
- Medical imaging
- Surgical services
- Inpatient services (including floor nurses, psychiatric therapists, respiratory therapists, and rehabilitation therapists)
- Health information management
- Outpatient clinics
- Schedule the delivery of training to hospital and outpatient clinic staff, considering audience sizes, classroom sizes, shift schedules, and coverage constraints.
- Create and maintain a training database containing dummy “patients” with the proper characteristics for instructor demonstrations and hands-on lab exercises.
All the required training was developed and delivered in time for the client to go live with their production EMR on schedule. The user community indicated the training squarely addressed their needs, and prepared them to perform their jobs effectively. The client was satisfied with the successful implementation of the project.
As an additional benefit, much of the roll-out training was able to be repackaged and reused for ongoing new-hire training.